FAQs

ABOUT US
What products do you sell?
We offer a unique collection of MBTI-themed candles, each carefully crafted to reflect the distinct traits of the 16 MBTI personality types. Every product includes a special letter tailored to the specific MBTI personality, making each candle even more personal. Additionally, we occasionally include surprise gifts, making our candles the perfect thoughtful gift for any occasion.
Our candles are made from a premium blend of coconut and soy wax, combined with high-quality fragrance oils. We prioritize using natural, eco-friendly materials and recyclable packaging. Our candles are free from harmful chemicals or additives, ensuring a clean and safe burn every time.
COLLABORATION & WHOLESALE
Yes, we offer custom candle orders! We’d love to collaborate with you on personalized products for weddings, corporate gifts, events, or any other special occasion. Please reach out to us for more details (*a minimum case order is required).
Yes, we do offer wholesale pricing for bulk orders. If you’re interested in purchasing in larger quantities, please contact us directly for more information on pricing and availability.
SHIPPING & HANDLING
Yes! We offer free domestic shipping on all orders over $129 within the United States. For orders under $129, we charge a flat shipping fee of $6.99.
We proudly ship to all 50 states in the U.S. only. Unfortunately, we do not offer international shipping at this time. Please note that buyers are responsible for any customs duties and import taxes that may apply for certain orders.
Please allow 1-3 business days for us to process and ship your order. Once your order ships, you’ll receive a shipment confirmation email with tracking information. For urgent orders, please feel free to contact us for express shipping options.
RETURNS & EXCHANGES
We want you to love your LuMeLyt experience! Since our candles are handmade and personalized, we do not accept returns or exchanges based on personal scent preferences or other subjective reasons. However, if your item is damaged or incorrect, please refer to our Refund Policy and contact us within 7 days of delivery. We’ll work with you to resolve any issues.
ADDITIONAL QUESTIONS

You can reach us via email at support@lumelyt.com or follow us on Instagram at @LuMeLyt for the latest updates, new product launches, and special offers!

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

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